Since we prioritize safety first, we do not allow pregnant riders to participate in the tours or day rentals.

We use the URB-E Pro for our day rentals and guided tours; the URB-E Pro has a top speed of 18 mph, a little faster than bike cruising speed.

We do not recommend riding with a bag on the handle. If you need to carry extra items please use a backpack or rent an URB-E basket accessory.

Make sure to wear closed toe shoes and suntan lotion! Please do not wear long dresses or skirts as they can effect your safety when riding.

Riders under the age of 16 are required to wear a helmet. Helmets are always recommended but are optional for riders 18 an over.

When riding in Honolulu, you must follow the local bike law. In Waikiki, please refrain from riding on the sidewalks. Stay in bike lanes and bike paths. Also, please ride in a single file line if you are in a group. The same rules apply for Downtown Honolulu. Always be respectful of pedestrians and ride defensively and be alert at all times.

Please let us know as early as possible if you can not make your scheduled tour. At times, a tour may need to be rescheduled or delayed due to weather or other events outside of our control.

If you need to cancel your scheduled tour, please call us immediately at 808-626-5348 or send an email to info@urb-ehawaii.com. No-shows for previously scheduled tours will not be refunded. Reservations cancelled within 24 hours of the scheduled tour will receive a 50% refund. Tours cancelled more than 24 hours in advance will receive a full refund.

We can keep small items during your tour or day rental. Just ask our staff and we will safely secure your items for you.

Of course, single riders are encouraged to join as you will meet some great people during your ride!

We accept all major credit cards including:
VISA・MASTER・AMERICAN EXPRESS・DISCOVER・JCB・

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Sorry, this entry is only available in Japanese.

Sorry, this entry is only available in Japanese.

Sorry, this entry is only available in Japanese.

Sorry, this entry is only available in Japanese.

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Sorry, this entry is only available in Japanese.

Sorry, this entry is only available in Japanese.

Sorry, this entry is only available in Japanese.

Sorry, this entry is only available in Japanese.

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